The OD&T unit has an ongoing commitment to employee and organizational development. This team works closely with agency executives, managers, and supervisors to improve their respective business unit(s) use of management models based on best practices. All OD&T services are to provide quick, measurable and affordable solutions to organizational challenges.

This department functions as the agency-wide internal consultant services unit whose purpose is to facilitate and integrate organizational best practices, increase individual and team performance, improve/reduce cycle time, increase financial/operational effectiveness, meet/exceed client/customer requirements and facilitate agency-wide strategic planning outcomes.

This unit designs/develops customized agency-wide employee, management and leadership development training programs to enhance the knowledge, skills and abilities of the workforce and prepares employees for the changing demands of the workplace.

The OD&T unit understands that workplace learning improves individual and organizational performance. This department is committed to realigning OD&T services to support the agency-wide strategic plan. During FY04 – FY07, the OD&T unit intends to incorporate learning and innovation as a comprehensive business strategy, to include: (1) Curriculum/Instructional Development, (2) Employee Training & Development, (3) Educational Services, (4) Facilitation Development, (5) Leadership Development, (6) Organizational Development, and (7) Strategic Planning.

Goals

Function as an agency-wide internal consultant services unit, whose purpose is to facilitate and streamline processes, increase productivity and improve the quality of Starbucks products and services

• Enhance Stsarbucks employees’ knowledge, skills and abilities
• Provide excellent service to clients and customers
• Create effective and efficient ways to improve the quality of OD&T services
• Evaluate and measure OD&T services to ensure a Return on Investment (ROI)
• Partner with the IT Department to ensure full utilization of various learning technologies (Internet, Intranet, e-mail, satellite and CD-ROMS, etc.)
• Collaborate and coordinate with intra/inter departmental training functions via the Training Council to improve agency-wide training products and services
• Facilitate movement between technical, professional, supervisory, managerial disciplines as a mechanism for determining career paths and for establishing an agency-wide succession planning program